Privacy policy

This Privacy Policy explains how Ocean Road Abalone collects, uses, stores and discloses personal information when you visit our website, place an order, submit a form, contact us, subscribe to marketing, or otherwise interact with us.

This Privacy Policy applies to the website oceanroadabalone.com.au.

Ocean Road Abalone is operated by SOUTHERN OCEAN MARICULTURE PTY. LTD.

For privacy enquiries, please contact us at:

info@oceanroadabalone.com.au

Personal Information We Collect

We may collect personal information from you when you visit our website, place an order, create an account, submit a form, contact us, subscribe to marketing, request a return or cancellation, or otherwise interact with us.

The personal information we collect may include:

• Name
• Email address
• Phone number
• Billing address
• Delivery address
• Order details
• Payment confirmation details
• Customer account details
• Enquiry details
• Return, refund or cancellation request details
• EU withdrawal / cancellation request details
• Communications between you and us
• IP address
• Device and browser information
• Website usage information
• Marketing preferences

We do not intentionally collect sensitive information unless it is necessary for a specific purpose and you provide it to us, or we are required or permitted by law to collect it.

Payment Information

Payments made through our website are processed by third-party payment providers.

We do not usually store full credit card numbers or complete payment card details. Payment information is handled by secure payment providers used through our ecommerce platform and checkout.

We may receive limited payment confirmation information, such as payment status, transaction reference, billing details and fraud-check information.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, contact us or submit a form
• Through our website and Shopify checkout
• Through customer account registration
• Through email, phone or other communications
• Through cookies, analytics tools and similar technologies
• From payment, delivery, marketing, analytics and ecommerce service providers
• From freight or delivery providers where needed to manage delivery issues

How We Use Personal Information

We use personal information to:

• Process, confirm and fulfil orders
• Arrange shipping, tracking and delivery
• Communicate with you about your order
• Respond to enquiries and customer service requests
• Manage returns, refunds, cancellations and EU withdrawal requests
• Process payments and reduce fraud risk
• Manage customer accounts
• Send marketing communications where permitted
• Personalise and improve your website experience
• Understand website traffic and customer behaviour
• Improve our products, website and services
• Comply with legal, tax, accounting, food safety, customs, biosecurity and regulatory obligations
• Protect our website, business, customers and systems from misuse, fraud or unauthorised access

Marketing Communications

If you subscribe to our marketing emails or otherwise agree to receive marketing from us, we may use your email address and other relevant information to send you news, offers, product updates and promotional communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at:

info@oceanroadabalone.com.au

We may still send you non-marketing communications, such as order confirmations, delivery updates, customer service responses or legal notices.

Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools and similar technologies on our website.

These technologies may be used to:

• Operate the website and checkout
• Remember preferences
• Keep items in your cart
• Improve website performance
• Understand website traffic
• Measure marketing activity
• Support advertising and remarketing
• Detect fraud or security issues

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may be optional depending on your location and applicable law.

You can control cookies through your browser settings. If you disable cookies, some website features may not work properly.

Where required by law, we will ask for your consent before using non-essential cookies.

Disclosure of Personal Information

We may disclose personal information to third parties who help us operate our business, website and services.

These may include:

• Ecommerce platform providers, including Shopify
• Payment processors
• Fraud prevention providers
• Freight, postal and delivery providers
• Email and marketing platforms
• Website hosting and technology providers
• Analytics and advertising providers
• Customer service and administration providers
• Professional advisers, including accountants, lawyers and insurers
• Government, customs, biosecurity, law enforcement or regulatory authorities where required or permitted by law

We only disclose personal information where it is reasonably necessary for our business operations, to provide products or services, to comply with legal obligations, or where otherwise permitted by law.

International Disclosure and Storage

We are based in Australia.

Your personal information may be stored or processed in Australia or in other countries where our service providers operate.

For example, ecommerce, payment, email, analytics, advertising, hosting and delivery service providers may process information outside Australia or outside your country of residence.

Where required by applicable law, we take reasonable steps to protect personal information that is disclosed or transferred internationally.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include using secure ecommerce and payment platforms, limiting access to personal information, using password-protected systems, maintaining business procedures, and working with reputable service providers.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We keep personal information for as long as reasonably necessary for the purpose for which it was collected.

This may include keeping information to:

• Fulfil and manage orders
• Provide customer service
• Manage returns, refunds and cancellation requests
• Comply with tax, accounting and legal obligations
• Meet food safety, customs, biosecurity or regulatory requirements
• Resolve disputes
• Prevent fraud or misuse
• Maintain business records

When personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify it where appropriate and where permitted by law.

Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you.

You may also ask us to correct personal information that is inaccurate, incomplete or out of date.

To make a request, contact us at:

info@oceanroadabalone.com.au

We may need to verify your identity before responding to your request.

In some circumstances, we may refuse access or correction where permitted by law.

EU / GDPR Privacy Rights

If you are located in the European Union, additional rights may apply to you under the General Data Protection Regulation.

Where GDPR applies, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Object to certain processing
• Restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal information in a portable format
• Complain to a relevant data protection authority

To exercise these rights, contact us at:

info@oceanroadabalone.com.au

We may need to verify your identity before responding to your request.

Legal Basis for Processing EU Personal Information

Where GDPR applies, we process personal information on one or more of the following legal bases:

• Performance of a contract, including processing, confirming, fulfilling and delivering your order
• Compliance with legal obligations, including tax, accounting, food safety, customs, biosecurity and regulatory obligations
• Our legitimate interests, including customer service, fraud prevention, website security, business administration, service improvement and direct marketing where permitted
• Your consent, including for certain marketing communications or non-essential cookies where consent is required

EU International Transfers

If you are located in the European Union, your personal information may be transferred to Australia and to other countries where our service providers operate.

These countries may not provide the same level of data protection as your country of residence.

Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are used for international transfers of personal information.

Children’s Privacy

Our website and products are not directed to children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend that you review the privacy policies of any third-party websites you visit.

Complaints

If you have a privacy concern or complaint, please contact us at:

info@oceanroadabalone.com.au

Please include details of your concern so we can review and respond.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or, if you are located in the European Union, your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated Privacy Policy will apply from the date it is posted on our website.

We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:

info@oceanroadabalone.com.au